Terms & Conditions

Delivery Policy

We will arrange for the products to be delivered to the delivery address indicated in your order. All orders in stock and purchased before 2.45pm Monday-Friday will be dispatched the same day via free standard delivery or expedited delivery depending on your choice of delivery method at checkout. Orders placed after 2.45pm Friday will be dispatched on the next business day. Business days are Mon-Fri with the exception of bank holidays.

Under normal circumstances free delivery is a 2-3 day service and expedited delivery is a 1-3 day service (Monday-Saturday). However deliveries may be delayed as a result of failures with delivery services providers. In addition, deliveries may be delayed as a result of internet disruption, technical failures and adverse weather conditions.

Returns Policy

If you change your mind or have purchased an incorrect item we can provide a refund or exchange if you notify us by email within 14 days of receipt. Items must be returned undamaged and unopened to qualify for a refund or exchange and an RMA number must be requested from us prior to returning any items.

If your goods have arrived incorrect, damaged or faulty please inform us within 14 days by email. All items to are to be returned at the buyers expense unless the item is faulty, damaged or incorrectly supplied by us upon which we will either refund any return postage costs incurred by you, send a pre paid returns label or arrange courier collection at our discretion.

We will refund any payments in full within 2 business days of receipt of the returned goods using the same method used to make the payment. You will not incur any fees as a result of the refund

Your statutory rights are not effected.

Price And Payment

While we make every effort to ensure prices are correct it is possible that a displayed price may be incorrect. Prices shown on the website include VAT where applicable. Prices may be subject to change at any time. This will not effect any orders that have already been paid for​​​​​​.


Warranties vary depending on the product. Battery chargers and torches have a 12 month warranty and should your item develop a fault within 28 days of receipt then we will provide either a full refund or exchange. If a fault occurs later than 28 days from receipt but within 12 months then we will provide either a replacement, repair or refund at our discretion.


Every effort is made to ensure that all our products are accurately described. Should you notice any errors in our descriptions please let us know and we will correct the errors immediately. Due to slight variations in colours and packaging, a small number of photographs shown are only a visual representation of the product sold.

Battery Take Back

Under the Waste Battery Regulations, Battery Buddy is now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person with prior arrangement only.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Many supermarkets and shops that offer batteries for sale have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Battery Buddy is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.