Frequently Asked Questions
What are the expiry dates of your batteries?
Expiry dates are constantly changing and we have found it is a large amount of work to keep updating these dates online throughout the entire range as they change every few months. Button batteries are usually 2-4 years, specialist alkaline are 2-4 years, AA, AAA and PP3 alkaline are 8-10 years and silver oxide watch batteries are 2-4 years. We have a fast stock rotation so the expiry dates of all our batteries are some of the longest you will find anywhere. If you would like to know the specific date for any particular battery please send us an email.
What are your delivery times and charges?
We offer free shipping on every order and delivery is usually within 2-3 working days (Monday-Saturday) from dispatch. For a small extra charge we can dispatch your order by expedited delivery. Expedited is a 1-3 working day service with the majority of orders arriving the next working day. The expedited delivery charge starts at just 50p and the cost will be shown at checkout.
What is your returns policy?
If you change your mind or have purchased an incorrect item we can provide a refund or exchange if you notify us by email or telephone within seven days of receipt. Items must be returned undamaged and unopened to qualify for a refund or exchange and an RMA number must be requested from us prior to returning any items. If your items have arrived damaged or any items are missing please inform us immediately by telephone. All items are to be returned at the buyers expense unless the item is faulty or incorrectly supplied by us upon which we will refund any return postage costs incurred. Your statutory rights are not effected.
Which payment methods do you accept?
We currently accept online credit/debit card payments through our secure payment gateway and Paypal. If you would like to pay by Paypal there is an option at checkout to log in to your existing Paypal account to complete the payment. After the payment is completed you will be returned to out site.
Are my card details safe?
We do not see any of your card details nor are they stored by us in any way. All payments are securely processed by our payment gateway provider or Paypal.
Can you accept payment over the telephone?
At this present time we cannot accept telephone orders although we are more than happy to provide assistance over the phone in placing your order online.
Can you provide a bigger discount for large orders?
Yes for orders over £300 we can usually provide a custom quotation depending on your requirements. Please contact us by telephone or email for more details.
Can you ship to a separate address other than the billing address?
Yes you can choose a separate delivery address at the checkout screen.
You don't have the batteries that I need. Can you get them?
We are constantly evolving our product range and while we do stock a large variety of the most popular brands and battery types it is impossible to stock every brand and type. If there is a particular battery you require please contact us by phone or email.