Delivery - All orders in stock purchased before 3pm Monday-Friday will be dispatched the same day via free standard delivery or expedited delivery depending on your choice at checkout. Free delivery is a 3-5 working day service and expedited delivery is a 1-3 working day service (Monday-Friday).

Returns Policy - If you change your mind or have purchased an incorrect item we can provide a refund or exchange if you notify us by email or telephone within 7 days of receipt. Items must be returned undamaged and unopened to qualify for a refund or exchange and an RMA number must be requested from us prior to returning any items.

If your items have arrived damaged or any items are missing please inform us immediately by telephone. All items to are to be returned at the buyers expense unless the item is faulty or incorrectly supplied by us upon which we will refund any return postage costs incurred. Your statutory rights are not effected.

Warranty - Warranties vary depending on the product. Battery chargers and torches have a 12 month warranty and should your item develop a fault within 28 days of receipt then we will provide either a full refund or exchange. If a fault occurs later than 28 days from receipt but within 12 months then we will provide either a replacement, repair or refund at our discretion. Batteries are not guaranteed.

Privacy Policy - We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please contact us via telephone or email. Our full contact details are shown on the contact us page.

Accuracy - Every effort is made to ensure that all our products are accurately described. Should you notice any errors in our descriptions please let us know and we will correct the errors immediately. Due to slight variations in colours and packaging, a small number of photographs shown are only a visual representation of the product sold.

Battery Take Back - Under the Waste Battery Regulations, Battery Buddy is now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post)).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

WEEE Regulations - The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.  The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Battery Buddy is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.